COVID-19 statement

COVID-19 statement

All Cranstons shops REMAIN OPEN, for up to date trading hours visit our shops page.

Cafe Oswald’s at Cranstons Cumbrian Food Hall, Penrith re-opened on the 4th July.  Please visit our Oswald’s page for up to date opening times, menus and details of how we are keeping our diners safe.

Shopping Safely at Cranstons

We wanted to let you know what we are doing to keep you and our staff safe when visiting our shops:

Cranstons  are now allowing a maximum of only 10 shoppers at any one time in our Penrith, Carlisle & Orton Grange Food Hall’s, a maximum of 5 shoppers in our Brampton Food Hall and a maximum of 3 shoppers at any one time at our two traditional shops.

Cranstons are asking shoppers to shop alone rather than in groups as per the government guidelines.

From Thursday 24th July it is mandatory for the public to wear face masks or coverings in shops. You will be required to wear a face covering if you choose to shop with us.

Once in the shop we have tape on the floor marking a 2 meter separation and tape lines in front of our counters guiding you the safe distance to stay from our staff.

Cranstons are operating a ‘no touch’ policy i.e. customers must only touch goods they are definitely purchasing.

All our Food Hall or shop doors are either controlled electronically or left open so you do not need to touch any handles to enter or leave.

All our card payment machines are set up to take contactless payments.

As a food business we have always operated high hygiene standards and robust cleaning schedules and we will continue to do so. All our sites hold 5/5 Food Hygiene certificates.

Those wishing to avoid busy periods for health reasons please note that we
typically experience lower footfall in the first and last hour of trading.

As an alternative to entering our shops we offer a contactless car park collection service.

Available to everyone not just the vulnerable – Cranstons contactless car park collection service is available at the Cumbrian Food Hall, Orton Grange and Brampton Food Hall’s. Simply order online or over the phone and pull into one of car park collection bays on your chosen day and slot (car park collections are 10-11am and 2-3pm Tuesday to Saturday) a member of our team will bring your shop out and place it in your open boot.

To find out more about our car park collection service and to view our click and collect range visit www.clickcollect.cranstons.net. Place your order on the site or ring our dedicated click and collect order line 01768 807 148 which is open Monday- Friday 9-11 am

Current staffing levels do not allow us to offer a local delivery service.

Cranstons will do everything we can to serve you well throughout the current crisis.

We hope that this is reassuring at this worrying time.

Cranstons Management Team

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