COVID-19 statement

COVID-19 statement

All Cranstons shops REMAIN OPEN, for up to date trading hours visit our shops page.

Cafe Oswald’s at Cranstons Cumbrian Food Hall, Penrith will re-open up n 15th May subject to the government’s criteria for easing lockdown being met- click here for up to date opening hours

Shopping Safely at Cranstons

We wanted to let you know what we are doing to keep you and our staff safe when visiting our shops:

Cranstons are limiting customer numbers to ensure you can maintain social distancing guidance when shopping with us.

Cranstons are asking shoppers to shop alone rather than in groups as per the government guidelines.

It is mandatory for the public to wear face masks or coverings in shops.
You will be required to wear a face covering if you choose to shop with us.

Once in the shop we have tape on the floor marking a 2 meter separation and tape lines in front of our counters guiding you the safe distance to stay from our staff.

Cranstons are operating a ‘no touch’ policy i.e. customers must only touch goods they are definitely purchasing.

All our Food Hall or shop doors are either controlled electronically or left open so you do not need to touch any handles to enter or leave.

All our card payment machines are set up to take contactless payments.

As a food business we have always operated high hygiene standards and robust cleaning schedules and we will continue to do so. All our sites hold 5/5 Food Hygiene certificates.

Those wishing to avoid busy periods for health reasons please note that we
typically experience lower footfall in the first and last hour of trading.

As an alternative to entering our shops we offer a contactless car park collection service.

Available to everyone not just the vulnerable – Cranstons contactless car park collection service is available at the Cumbrian Food Hall, Orton Grange and Brampton Food Hall’s. Simply order online or over the phone and pull into one of car park collection bays on your chosen day and slot (Collection days are Tuesday, Friday and Saturday) . A member of our team will bring your shop out and place it in your open boot.

To find out more about our car park collection service and to view our click and collect range visit Place your order on the site or ring our switchboard 01768 868 680 to place a telephone order selecting option 1. Orders can be taken over the telephone Monday to Friday office hours.

You can also place an order for courier delivery here 

Cranstons will do everything we can to serve you well throughout the current crisis.

We hope that this is reassuring at this worrying time.

Cranstons Management Team